Host app
Install on the PC that needs assistance. Choose permissions and enable assistance, then share the remote code and password with your helper.
Download host appWindows 64-bit · v0.7.9
Remote assistance for Windows PCs. Install the host and controller separately, then connect with a six-digit code and access password to communicate, view and maintain a computer.
Choose an installerStore PC · Recent session
Office · Saved device
Illustration only; the actual software interface may differ.
DOWNLOAD
Install the appropriate app on each PC, using v0.7.9 on both. The internet service settings are included.
Install on the PC that needs assistance. Choose permissions and enable assistance, then share the remote code and password with your helper.
Download host appWindows 64-bit · v0.7.9
Install on the helper's PC. Enter the host's remote code and password to view the screen, chat and use the features the host has authorized.
Download controller appWindows 64-bit · v0.7.9
GET STARTED
The helper installs the controller. If either PC has an older release, upgrade both to the version on this page.
Choose the required permissions and enable assistance on the host. Before connecting over the internet, look for “公网在线(中转)” (online via relay) in its status.
On the controller, enter the six-digit code and password shown on the host, then select Find and connect. For internet connections, leave the target IP blank.
HELP
Both apps use the preconfigured internet service. Router port forwarding is usually unnecessary. Remote operation takes place in the Windows app; this website provides the downloads.
This release uses an encrypted relay for internet connections; internet P2P is not implemented. Direct connections take priority on a LAN. Internet speed depends on both PCs' networks and server bandwidth.
The host can run in the system tray. It must remain running with assistance enabled. To end remote access, stop assistance or exit the host app.
Camera sharing requires permission on the host, with a local sharing indicator and stop control. Voice calls must be answered locally on the host. Connecting remotely does not automatically enable the microphone.
Check that both apps are v0.7.9, assistance is enabled on the host and its status shows it is online. Verify the six-digit code and password. If it still fails, keep the full error message for your helper to investigate.